Resources

Welcome to our resource center! Here you will find stories about how we partnered with financial institutions to solve complex problems around identity and fraud.

Case Studies

Using Protected Prefill to build a digital application experience.

Learn how a co-branded credit card provider used Protected Prefill to onboard new customers.

Protected Prefill improves prefill rate for a major bank.

See how Protected Prefill enhanced security, lowered friction and doubled the prefill rate compared to two prior vendors.

FailSafe enhances the member experience for a top credit union.

See what happened when a large credit union replaced knowledge-based authentication (KBA) questions in their call center with FailSafe.

FailSafe helps a top-three auto lender increase efficiency.

“FailSafe saved my team 28 hours during the first three days alone.”

FailSafe helps two major banks increase call center verification and authentication rates.

“Since implementing FailSafe in our call center the authentication pass rates are over 90%. That's just fantastic; we couldn't be more pleased.”

Infographics

Protected Prefill boosts conversion rates and detects fraud.

See how Protected Prefill works, the top benefits, and the expected results.

FailSafe has multiple layers of protection designed to detect abnormal patterns of behavior.

Explore the layers of FailSafe to see how they interrogate identity, velocity and device characteristics during an interaction.

3 FailSafe methods to establish "proof of presence".

Discover FailSafe's three distinct MFA options: One-time passcode, One-Time link and Dynamic 2-Way SMS.

Man-in-the-middle fraud | How it works & ways to combat it

Learn how man-in-the-middle fraud works, its risks, and how FailSafe can help you stay one step ahead with personalized messaging.

Industry Knowledge

Are OTPs still effective?

Find out why we think OTPs are still effective, and the three most common missteps made when establishing proof of presence using OTPs.

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Untangling the Web of Synthetic IDs.

Deep dive into how synthetic identities are formed, where they attack, and who is affected.